Dell today announced nationwide availability of its ProManage-Managed Services. Built from the ground up for small and medium businesses, the web-based service proactively monitors and manages IT networks, prevents system issues before they occur, and eliminates costly downtime. The expansion to more than 5,500 U.S. towns and cities follows two successful pilots in Dallas and New York City, where Dell helped one customer increase staff productivity by as much as 60 percent.
•Dell ProManage-Managed Services proactively monitors IT networks 24/7/365 to cut technology costs and complexity, stop downtime and increase employee productivity
•Risk-free Dell ProManage-Managed Services start at $9 per month with no upfront investment or long-term contract required
Starting as low as $9 per month with no upfront investment or long-term contract required, ProManage–Managed Services are available direct from Dell or one of its PartnerDirect Registered or Certified Partners enrolled in the ProManage Sales Agent program. "Business is tighter and tougher, and we’re being forced to find ways to work leaner," said Don Neubauer, managing partner and CFO of Dallas-based Siter – Neubauer & Associates, Inc. "Having Dell support us 24/7 and identifying problems before I even know they exist, means we have virtually no downtime. That’s real savings."
"In today’s tough economy, the conversations we’re having with customers typically start with how we can help them save time and money and free up resources for projects that drive real business results," added Tim Griffin, vice president of Dell Global Small and Medium Business Services. "Our new managed services do just that by remotely monitoring and fixing the vast majority of IT issues, so customers like Don can focus on running their businesses not troubleshooting the server that just went down."
The News:
•ProManage-Managed Services offers three levels of service to provide SMBs with configurable and affordable options that match every business size and budget. With the low cost of entry, pay-as-you-go subscription model and flexible terms of use, customers can adjust the service to fit their unique and changing needs without risk.
Service level options include:
•Alerts – Dell’s technology provides round-the-clock remote monitoring that checks the health of networks, servers, PCs and applications, including non-Dell systems. When an event takes place, Dell’s Network Operating Center alerts customers or their solution provider so they can avoid unexpected downtime and keep systems running more productively.
•Resolution – Dell’s resolution services combines 24/7/365 monitoring with remote issue resolution for all monitored hardware, applications, anti-virus software, and Windows Services. When problems are found, the Dell Service Desk can proactively fix the issues remotely.
•Management – The most comprehensive level of support, the management service couples alerts and resolution with end-user support, increased security functions, asset tracking and assessment services. Dell’s 24/7/365 help desk support for IT professionals and employees enables staff to spend less time with routine issues and more time on strategic projects. Additionally, each business is assigned a local field force that can be onsite quickly to resolve problems, perform assessments and help plan future growth prospects.
Additional services are available on a "pay-as-you-need" basis and include:
•Trouble-shooting & repair
•Virus &spyware issues, including OS
•Software Support
•Data Migration
•Data storage & backup
•Installation
•Network assessment & design
•Security assessment & design
Additional Quotes:
"Web-based services – or IT-as-a-service – can change the way small and medium businesses think about and take care of their IT. Basically you use technology to take care of your technology. Dell has strengthened its own infrastructure to make this advanced IT support possible, setting the stage for a variety of enhanced capabilities." -- Ray Boggs, vice president, Small and Medium Business and Home Office Research, IDC
"We’ve had more success in the past three months with Dell’s ProManage-Managed Services than we ever have in the past. We’re proactively finding out where problems in our network exist and getting them solved quickly." -- Aron Fogiel, Founder and Owner of Dallas-based Hoffbrau Steaks Restaurants/HB Meats.
"When I started with Salesian Missions, they said ‘you’re probably going to need two other guys to take care of the network here.’ I got Dell involved, and you know what - it’s been working out with just me. It’s a big savings to have Dell on board. I’ve got a whole IT team – it’s Dell." -- Tom Peters, IT Manager, Salesian Missions.
No comments:
Post a Comment