International organizations now have multilingual, two-way communication available with AlertFind, Dell Global Services’ powerful crisis management and alerting service.
AlertFind is designed to help businesses rapidly contact large numbers of employees, customers and other constituents during a crisis using all available communication channels. By allowing administrators and end-users to set language preferences for notifications, instructions or recorded messages, AlertFind can make it easy for customers to communicate with employees in several different languages simultaneously. English (U.S. and UK dialects), French, German and Spanish are currently supported. Japanese, Simplified Chinese, Italian and Dutch will be added by the end of 2008.
“Currently, the top-10 customers for AlertFind have nearly one million employees, with a significant percentage located outside the U.S.,” said Bryan Rollins, director of product management at Dell Global Services. “Being able to immediately communicate during a crisis, regardless of where employees are located or what language they speak, is a top priority for these organizations. Based on customer feedback, we now provide additional language support for both in-bound and out-bound messages.”
Dell also provides local in-bound numbers for employees in 26 countries today with more being added regularly. When employees call the in-bound number, they can check sent notifications, complete poll surveys, transfer to a conference call bridge or listen to general information. In-bound numbers allow employees to call and get instructions from virtually anywhere in the event of a disaster, if portions of the communications infrastructure are unavailable. Administrators also can initiate a notification via the local number, so the alert is easily identified by employees.
Quickly Communicate Internationally
A key component to international crisis notification and collaboration is immediate two-way communication on a variety of devices. As a leading provider of critical crisis communications, AlertFind uses global, two-way native SMS to help ensure customers receive text messages quickly. AlertFind has a distinct advantage over solutions that utilize SMTP. AlertFind uses SMS protocol, which is less likely to be identified as spam by telecommunications providers. Dell has established agreements with telecommunications companies to provide two-way SMS capabilities around the globe.
Enterprise Class Security and Privacy is Critical for Global Organizations
AlertFind is also designed to meet the privacy and security needs of large global companies. For example, some countries may require that data be kept in a specific geographical location. With top-tier data centers in multiple countries around the world, Dell Global Services is able to offer global and regional storage and delivery options that can help customers comply with stringent data privacy requirements.
Alert Find offers secure distributed management, so customers can set strict permissions on who can send alerts and see contact information. When a regional crisis team sends a notification, Alert Find automatically populates with just the regional users and groups available locally. These features can enable companies to provide local control over crisis management while helping to speed message creation and reducing security risks.
About AlertFind
With more than one million global recipients, AlertFind is a crisis notification and collaboration service that can be used for two-way communication over a dozen different devices with user specified escalation rules. AlertFind has kept companies, communities and universities operating and enabled them to ensure the safety of their employees during and after the I-35 bridge collapse in Minneapolis in August 2007, Hurricane Katrina and the July 2005 bombings of London’s public transit system.
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